To the fantastic team at CHAPMAN AIR & HEAT!

I want to take the opportunity to express my appreciation and gratitude for taking care of our air conditioning crisis!

I called you Monday morning, July 13th, because our downstairs air conditioner had gone out the previous Friday. Of course I was told it would be Tuesday or Wednesday before you could get to me and I understood that. After all, it was already Monday and I was honestly pleased that you could get to me that fast. Upon further conversation with Vicki Chase, I mentioned my concerns for our Golden Retriever, Jake, who has entered his "golden years" and suffers from hip problems and arthritis. He is uncommonly large, at 125 pounds he will no longer go up the stairs, where there was air conditioning. Because of his size, we cannot carry him up there. Vicki put me on hold and came back and informed me they would be taking care of me that day! She told me they take into consideration everyone with special needs, including animal family members! They completed the job that Monday evening and every member of the crew was polite, knowledgeable and professional.

We still can't believe how quickly everything was taken care of! Thank you Chapman Air and Heat for listening to what mattered to us and caring enough to get the job done in record time. Not only are we enjoying a system that will cool better and more efficiently, but Jake is once again his happy, nap loving self!

You have forever customers in us!

Barb C.

Plano, TX